Shipping & Delivery Policy

Last Updated: September 7, 2026

At CraftonHouse, we work to make sure your order reaches you safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through the CraftonHouse website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time may take longer during:

  • Sales and promotional periods.
  • Product launches.
  • Festive seasons.
  • High-volume order periods.
  • Unexpected operational circumstances.

Once your order has been shipped, you will receive the available shipment or tracking information.

2. Delivery Timeline

After your order has been dispatched, delivery generally takes approximately:

3–7 business days

Delivery timelines may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our control.

Remote and non-serviceable areas may require additional delivery time.

The delivery timeline shown at checkout, where available, should be considered an estimate and not a guaranteed delivery date.

3. Shipping Locations

CraftonHouse currently delivers orders across India, subject to courier serviceability.

Before completing your order, please ensure that the delivery address, PIN code, phone number, and other contact information are accurate.

We may be unable to deliver to certain restricted or non-serviceable locations.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location.
  • Order value.
  • Product weight or dimensions.
  • Promotional offers.
  • Shipping method.

Any applicable free-shipping offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.

You can use the tracking information to monitor the shipment status.

Please allow some time for the courier tracking system to update after dispatch.

6. Delivery Attempts

The courier partner may make multiple delivery attempts before returning an undelivered shipment to us.

Please ensure that:

  • Your phone number is active.
  • You are available to receive the shipment.
  • Someone authorized by you can accept the package.
  • The delivery address is complete and accurate.

CraftonHouse is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete:

  • Name,
  • Address,
  • PIN code,
  • Phone number, or
  • Other delivery information,

additional shipping or re-shipping charges may apply.

If the shipment is returned to CraftonHouse, we may contact you to confirm the correct delivery details before arranging re-shipment.

8. Delayed Deliveries

While we work with reliable delivery partners, delivery delays can occasionally occur.

Delays may be caused by:

  • Severe weather.
  • Natural disasters.
  • Transportation disruptions.
  • Courier operational issues.
  • Public holidays.
  • Strikes or local restrictions.
  • High order volumes.
  • Incorrect delivery information.
  • Events beyond our reasonable control.

A delayed shipment does not automatically qualify for cancellation or refund while the shipment remains in transit.

If your order appears significantly delayed, please contact our support team and we will assist you in checking the shipment status.

9. Lost or Missing Shipments

If tracking indicates that your order has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier partner to investigate the shipment.

Customers may be requested to provide relevant information necessary for the investigation.

The final resolution will depend on the courier investigation and applicable circumstances.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend checking the contents before accepting it where possible.

If the product inside is damaged, please contact us within 48 hours of delivery.

Please provide:

  • Order ID.
  • Photographs of the outer package.
  • Photographs/videos of the product.
  • Shipping label.
  • Description of the issue.

This information helps us investigate the issue with the courier partner and determine the appropriate resolution.

11. Wrong Product Delivered

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

Do not use, wash, alter, or remove the tags from the product.

After verification, CraftonHouse may arrange an exchange, replacement, or refund, subject to product availability and our Refund & Returns Policy.

12. Partial Shipments

In some cases, items from the same order may be shipped separately depending on product availability, warehouse processing, or logistics requirements.

If your order is divided into multiple shipments, you may receive separate tracking information.

13. Cash on Delivery (COD)

Where Cash on Delivery is available, the applicable COD option and charges, if any, will be displayed during checkout.

Customers are expected to accept and pay for COD orders when delivered.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD purchases.

14. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer wish to receive a dispatched order, please contact our support team.

Any refund or return resulting from such a situation will be handled according to our Refund & Returns Policy.

15. Delivery to Remote Areas

Some remote, rural, restricted, or otherwise difficult-to-service locations may require additional delivery time.

Additional shipping charges may apply where communicated at checkout.

If a location is found to be non-serviceable after an order is placed, CraftonHouse may contact the customer to arrange an alternative delivery solution or refund the eligible amount.

16. Shipping During Sales & Festive Periods

During major sales, product launches, festivals, and promotional campaigns, order volumes may be significantly higher than normal.

As a result, processing and delivery may take longer than the standard estimated timeline.

We appreciate your patience during such periods.

17. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation or status provided by the applicable courier partner.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate.

18. Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may only be possible before the order has been dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

19. Shipping Partners

CraftonHouse may use third-party courier and logistics companies to deliver orders.

Courier partners may vary depending on the delivery location, service availability, order characteristics, and operational requirements.

We are not responsible for delays caused by circumstances outside our reasonable control but will make reasonable efforts to assist customers with shipment-related issues.

20. International Shipping

At present, CraftonHouse ships orders within India unless international shipping is specifically made available on the website.

If international shipping becomes available, additional shipping charges, customs duties, taxes, import fees, and other applicable charges may apply.

International shipping terms will be communicated separately where applicable.

21. Contact Us

For questions regarding shipping or delivery, please contact us:

CraftonHouse

Email: support@craftonhouse.com
Phone / WhatsApp: +91 8154801081

When contacting us regarding an order, please include your Order ID and registered contact details so that our team can assist you efficiently.