Terms & Conditions

Last Updated: September 7, 2026

Welcome to CraftonHouse. These Terms & Conditions govern your access to and use of the CraftonHouse website, products, services, and online store.

By accessing our website, creating an account, or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

In these Terms, “CraftonHouse,” “we,” “us,” and “our” refer to CraftonHouse, while “you,” “customer,” and “user” refer to any person accessing our website or purchasing our products.

1. About CraftonHouse

CraftonHouse is a fashion brand focused on distinctive contemporary designs that combine graphic streetwear with Indian cultural influences.

Our products and designs are created for customers who value individuality, creativity, self-expression, and modern fashion.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent, abusive, or unauthorized activities.

If you are under the age of legal majority, you should use the website only with the involvement and consent of your parent or legal guardian.

3. Website Use

You agree to use the CraftonHouse website responsibly and lawfully.

You must not:

• Attempt to gain unauthorized access to the website or its systems.
• Interfere with the security or functionality of the website.
• Use automated systems, bots, scraping tools, or similar technologies to access or collect website data without our permission.
• Upload or transmit malicious code, viruses, or harmful material.
• Use our website for fraudulent or unlawful activities.
• Copy, reproduce, distribute, or commercially exploit our content without written permission.

We reserve the right to suspend or restrict access to the website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and other information displayed on our website are accurate.

However, there may be slight differences between the product displayed on your screen and the actual product due to:

• Screen or device settings.
• Lighting conditions during photography.
• Manufacturing or printing processes.
• Fabric characteristics.
• Hand-finishing or production variations.

Such minor differences do not necessarily constitute a product defect.

We reserve the right to update product descriptions, specifications, availability, or other information at any time.

5. Product Availability

All products displayed on the website are subject to availability.

Adding an item to your cart does not guarantee that the product will remain available until checkout or payment is completed.

We reserve the right to:

• Limit quantities purchased by a customer.
• Cancel an order due to product unavailability.
• Correct pricing or product information errors.
• Discontinue products without prior notice.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

6. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes where indicated.

CraftonHouse reserves the right to change product prices, offers, discounts, or promotional terms at any time without prior notice.

In the event of an accidental pricing or listing error, we reserve the right to cancel the affected order and refund any amount already paid.

7. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted only after successful payment verification and/or confirmation by CraftonHouse.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Incorrect customer or delivery information.
• Duplicate or unusually large orders.
• Technical or payment processing errors.
• Violation of these Terms & Conditions.

If we cancel an order after receiving payment, the applicable amount will be refunded.

8. Account Registration

Certain features may require you to create an account.

You are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your login credentials.
• Keeping your account information updated.
• All activities carried out through your account.

You must immediately notify us if you believe your account has been accessed without authorization.

CraftonHouse reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activity.

9. Payments

Payments may be processed through third-party payment gateways or other payment providers supported on our website.

By making a payment, you confirm that you are authorized to use the selected payment method.

CraftonHouse does not intentionally store complete payment-card information on its own systems where payment processing is handled by third-party payment providers.

Payment transactions may be subject to the terms, conditions, and privacy policies of the relevant payment provider.

10. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Delivery timelines displayed on the website are estimates and may vary depending on:

• Delivery location.
• Courier availability.
• Weather conditions.
• Public holidays.
• Transportation delays.
• Operational issues.
• Events beyond our reasonable control.

The customer is responsible for providing a complete and accurate delivery address and contact information.

CraftonHouse shall not be responsible for delays resulting from incorrect or incomplete information provided by the customer.

For detailed information regarding delivery, please refer to our Shipping & Returns Policy.

11. Order Cancellation

Cancellation requests may be accepted only before an order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is accepted, the applicable refund will be processed according to our Refund & Cancellation Policy.

Certain products, including customized or personalized products, may not be eligible for cancellation once production has started.

12. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Shipping & Returns / Refund Policy.

Customers must follow the return procedure specified by CraftonHouse.

Products may be required to meet certain conditions for return or exchange, including:

• Being unused and unworn.
• Being in original condition.
• Having original tags, packaging, and accessories where applicable.
• Being accompanied by valid order details.

Products that have been worn, washed, altered, damaged, or used improperly may not be eligible for return or exchange.

Customized or personalized products may be excluded from returns unless the product received is defective or incorrect.

Please review our applicable return and refund policy before placing an order.

13. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product ordered, please contact our support team as soon as possible.

We may request photographs, videos, packaging information, order details, or other information necessary to verify the issue.

After verification, CraftonHouse may, at its discretion and subject to applicable law and our policies, provide an appropriate replacement, exchange, refund, or other resolution.

14. Intellectual Property

All intellectual property appearing on the CraftonHouse website belongs to CraftonHouse or its respective licensors unless otherwise stated.

This includes, but is not limited to:

• Brand names.
• Logos.
• Product designs.
• Artwork.
• Graphics.
• Photographs.
• Videos.
• Website design.
• Text and written content.
• Product descriptions.
• Illustrations.
• Marketing materials.

You may not reproduce, modify, copy, distribute, publish, sell, license, or commercially exploit any CraftonHouse intellectual property without prior written permission.

15. User Content

If you voluntarily submit reviews, photographs, comments, feedback, testimonials, or other content to CraftonHouse, you represent that:

• You have the right to submit the content.
• The content does not violate any third-party rights.
• The content is not unlawful, abusive, defamatory, misleading, or harmful.

By submitting content, you grant CraftonHouse permission to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, promotional, or website-related purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

16. Promotions & Discounts

Promotional offers, discount codes, coupons, and special campaigns may be subject to additional terms.

Unless specifically stated otherwise:

• Offers cannot be combined.
• Promotional codes cannot be exchanged for cash.
• Offers may have expiry dates.
• Offers may be limited to selected products or customers.
• CraftonHouse may withdraw or modify promotional offers at any time.

Any specific terms displayed with a promotion will take precedence over these general provisions for that promotion.

17. Third-Party Services

Our website may use third-party services including payment processors, logistics providers, analytics services, hosting providers, social media platforms, and other service providers.

Your use of third-party services may be subject to their respective terms and privacy policies.

CraftonHouse is not responsible for the independent policies, practices, availability, or content of third-party services.

18. Website Availability

We aim to keep the CraftonHouse website available and functional; however, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance.
• Technical issues.
• Server or hosting problems.
• Security incidents.
• Software updates.
• Network failures.
• Events beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.

19. Prohibited Activities

You must not use the website to:

• Commit or facilitate fraud.
• Violate applicable laws.
• Infringe intellectual property rights.
• Attempt unauthorized access to our systems.
• Distribute malware or harmful code.
• Scrape or copy website content for commercial purposes without permission.
• Misrepresent your identity.
• Abuse promotional offers.
• Interfere with other customers’ use of the website.
• Conduct activities that may damage CraftonHouse’s reputation or systems.

20. Disclaimer

To the extent permitted by applicable law, CraftonHouse provides the website and its content on an “as available” basis.

We make reasonable efforts to maintain accurate information but do not guarantee that all website content will always be complete, accurate, current, or error-free.

Nothing in these Terms is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, CraftonHouse shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Our liability relating to a particular purchase shall, where legally permitted, be limited to the amount paid by the customer for the relevant product or order.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

22. Indemnification

You agree to indemnify and hold harmless CraftonHouse and its applicable representatives, employees, service providers, and affiliates from claims, losses, damages, liabilities, costs, or expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the website.
• Your infringement of third-party rights.
• Information or content submitted by you.
• Fraudulent or unauthorized activities carried out through your account.

23. Privacy

Your use of the CraftonHouse website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and protect personal information.

Please review our Privacy Policy before using the website or placing an order.

24. Force Majeure

CraftonHouse shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, strikes, transportation disruptions, technical failures, internet outages, supply-chain disruptions, or other unforeseen events.

25. Changes to These Terms

CraftonHouse may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, subject to applicable law.

26. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection and other mandatory legal rights, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts having jurisdiction over CraftonHouse’s applicable place of business.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue to remain in effect.

28. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return/Refund Policy, and any other policies expressly incorporated into the website, constitute the terms governing your use of CraftonHouse and your purchases from us.

29. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

CraftonHouse

Email: support@craftonhouse.com
Phone / WhatsApp: +91 8154801081

For customer support, please include your order number wherever applicable so that we can assist you more efficiently.