Refund and Returns Policy

Last Updated: September 7, 2026

At CraftonHouse, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or if you are otherwise eligible for a return under this policy, we are here to help.

Please read the following Refund and Returns Policy carefully before placing an order.

1. Return Window

You may request a return or exchange within 7 days from the date of delivery of your order.

Return or exchange requests submitted after the applicable return period may not be accepted.

To initiate a return, please contact us at:

Email: support@craftonhouse.com
Phone / WhatsApp: +91 8154801081

Please mention your Order ID and provide clear photographs/videos of the product wherever applicable.

2. Return Eligibility

To be eligible for a return or exchange, the product must:

• Be unused and unworn.
• Be unwashed and unaltered.
• Be in its original condition.
• Have all original tags and labels attached.
• Be returned with the original packaging, wherever applicable.
• Not have any stains, marks, odour, damage, or signs of use.
• Be accompanied by valid order details or proof of purchase.

Products that do not meet these conditions may be rejected during quality inspection.

3. Items That Cannot Be Returned

The following products may not be eligible for return or exchange:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products with removed or damaged tags.
• Products with stains, perfume/deodorant marks, makeup marks, or other signs of use.
• Customized or personalized products.
• Products purchased under special clearance/final-sale conditions where explicitly stated.
• Products returned after the applicable return period.
• Products damaged due to improper use, washing, storage, or handling.
• Any product specifically identified as non-returnable on its product page.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged,
• Defective,
• Different from the product ordered, or
• Missing from your order,

please contact us within 48 hours of delivery.

We may request photographs or a video showing the product, packaging, shipping label, and the issue.

After verification, CraftonHouse may offer an appropriate resolution, which may include:

• Replacement of the product.
• Exchange for the correct product.
• Refund of the eligible amount.

Replacement or exchange is subject to product availability.

5. Size Exchange

If your purchased apparel does not fit correctly, you may request a size exchange within 7 days of delivery, provided that:

• The product is unused and unworn.
• The product has not been washed or altered.
• Original tags and packaging are intact.
• The requested replacement size is available.

Only eligible products can be exchanged.

If the requested size is unavailable, CraftonHouse may provide an alternative resolution at its discretion.

6. Return Process

To request a return or exchange:

Step 1 — Contact Us

Contact our support team within the applicable return period.

Email: support@craftonhouse.com
Phone / WhatsApp: +91 8154801081

Please provide:

• Order ID.
• Product name.
• Reason for return/exchange.
• Photos/videos, if applicable.

Step 2 — Verification

Our team will review your request and determine whether the product qualifies for return or exchange.

Do not ship a product back to us before receiving return instructions or approval.

Step 3 — Return the Product

Once your return is approved, we will provide the applicable return instructions.

The product must be packed securely to prevent damage during transit.

Step 4 — Quality Check

Once we receive the returned product, it will undergo a quality inspection.

The return will be accepted only if the product satisfies the conditions mentioned in this policy.

7. Return Shipping Charges

If the return is due to:

• A damaged product,
• A defective product, or
• An incorrect product being delivered,

CraftonHouse may arrange or bear the applicable return shipping cost, subject to verification.

For returns due to reasons such as change of mind, size preference, or personal preference, return shipping charges may be applicable and may be deducted from the refund or otherwise payable by the customer.

The applicable charges, if any, will be communicated before the return is processed.

8. Refund Policy

Refunds will be processed only after the returned product has been received and successfully inspected.

Once the return is approved, the eligible refund will generally be initiated within 7–10 business days.

The time taken for the refund to appear in your bank account or payment account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Refunds will generally be issued to the original payment method used for the order, wherever technically possible.

9. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may not be provided in cash.

Where a refund is approved for a COD order, CraftonHouse may request valid bank account or other payment details required to process the refund.

The customer is responsible for providing accurate refund details.

10. Cancellation Policy

Orders may be cancelled only before they are processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

If a cancellation request is successfully accepted before shipment, the eligible refund will be initiated to the original payment method, subject to applicable payment processing timelines.

Customized or specially prepared orders may not be eligible for cancellation once processing has begun.

11. Failed Delivery / Incorrect Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order is returned to us because of:

• Incorrect or incomplete address.
• Incorrect phone number.
• Customer unavailable after repeated delivery attempts.
• Refusal to accept the shipment.
• Other reasons attributable to the customer,

additional shipping or handling charges may apply for re-shipment.

A refund, where applicable, may be processed after deducting applicable shipping, return, or handling charges.

12. Products Purchased During Sale or Promotional Offers

Products purchased during special sales, clearance events, promotional campaigns, or using certain discount offers may have different return or exchange conditions.

The specific terms displayed during the relevant promotion or on the product page will apply.

Some promotional or clearance products may be marked as Final Sale / Non-Returnable.

13. Quality Inspection

All returned products are subject to quality inspection.

A return may be rejected if the product shows:

• Signs of wear.
• Washing or ironing damage.
• Alteration or modification.
• Stains or marks.
• Missing tags.
• Missing accessories.
• Damage caused after delivery.
• Any condition inconsistent with the product being returned unused and in its original condition.

If a return is rejected, the product may be shipped back to the customer.

14. Exchange Availability

All exchanges are subject to product and size availability.

If the requested replacement is unavailable, CraftonHouse may offer:

• An alternative size/product, where appropriate.
• Store credit.
• A refund, where applicable under this policy.

15. Refund Deductions

Where applicable, the following amounts may be deducted from a refund:

• Return shipping charges.
• Re-shipping charges.
• Applicable handling charges.
• Amount attributable to damage or missing components caused by the customer.
• Any other amount permitted under applicable law and communicated to the customer.

16. Store Credit

Where store credit is offered as a resolution, the applicable amount will be communicated to the customer.

Store credit may be subject to an expiry period and other conditions communicated at the time of issuance.

Store credit cannot be exchanged for cash unless required by applicable law.

17. Product Colour and Appearance

Slight differences in colour, texture, print appearance, or finish may occur due to photography, lighting, screen settings, manufacturing processes, and fabric characteristics.

Minor variations that do not materially affect the product’s quality or functionality may not qualify as defects.

18. Return Package Responsibility

Customers are responsible for securely packing products being returned.

CraftonHouse will not be responsible for damage caused due to inadequate packaging by the customer.

Customers should retain the courier receipt or tracking details until the return has been successfully received and processed.

19. Fraudulent or Abusive Returns

CraftonHouse reserves the right to refuse returns, exchanges, refunds, or future orders where there is reasonable evidence of:

• Return abuse.
• Product swapping.
• Fraudulent claims.
• Repeated misuse of the return policy.
• Products being intentionally damaged.
• False or misleading information.

Any action taken under this section will remain subject to applicable law.

20. Policy Changes

CraftonHouse reserves the right to modify or update this Refund and Returns Policy from time to time.

Any updated policy will be published on this page with the revised Last Updated date.

The policy applicable to your order will generally be the policy in effect at the time of purchase, subject to applicable law.

21. Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, please contact:

CraftonHouse

Email: support@craftonhouse.com
Phone / WhatsApp: +91 8154801081

When contacting us, please include your Order ID so that our team can assist you more quickly.